1. TERMS AND CONDITIONS (EXPANDED DETAILED VERSION)
1. Acceptance of Terms
By accessing, browsing, placing an order with, or using this website (“Website”), you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, Return & Exchange Policy, Warranty Policy, and any other policies posted on this Website.
If you do not agree, do not use this Website.
Nurin Jewellery reserves the right to revise, modify or update these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of revised Terms.
2. Eligibility
You represent that:
- You are legally competent to enter contracts under applicable law.
- Information submitted by you is accurate and complete.
- Purchases are for lawful purposes only.
We reserve the right to refuse service or cancel orders at our discretion.
3. Product Information
We make reasonable efforts to accurately display products, specifications, gemstone characteristics, metal purity, colors, weights and pricing.
However:
- Slight variations in color, finish, stone placement, polish or handcrafted detailing may occur.
- Product photographs may appear different depending on screens/devices.
- Weight, dimensions and stone counts may have commercially acceptable variations.
- Customized and made-to-order pieces may vary slightly from previews or illustrations.
Such variations shall not be deemed defects.
4. Pricing and Errors
Prices are subject to change without notice.
Due to fluctuations in precious metal, diamond or gemstone pricing, typographical mistakes, technical errors or pricing errors may occur.
Nurin Jewellery reserves the right to:
- Correct errors
- Refuse or cancel affected orders
- Limit quantities
- Request additional payment if obvious pricing errors exist
- Refund payments where orders cannot be fulfilled
An order confirmation does not constitute final acceptance of an order. Acceptance occurs only upon shipment.
5. Orders and Right to Refuse
We reserve the right to refuse, hold, verify, or cancel orders suspected of:
- Fraud
- Reselling activity
- Chargeback abuse
- Suspicious payment activity
- Incorrect pricing exploitation
- Incomplete KYC/verification
- Delivery risk concerns
Additional identity verification may be requested before dispatch.
6. Custom Orders
Customized, personalized, engraved, altered, made-to-order or specially sourced products:
- Are final sale unless defective
- Cannot be cancelled after production begins
- Are not eligible for ordinary returns
- May have separate production timelines
Approval of custom design constitutes acceptance.
7. Intellectual Property
All designs, product images, branding, logo, content, graphics, catalogues, text and materials are proprietary to Nurin Jewellery.
No copying, resale, reproduction or commercial use without written permission.
8. Payment Terms
We accept approved payment methods shown at checkout.
Orders may be held pending payment verification.
We reserve the right to refuse transactions flagged by fraud systems or payment processors.
Customer remains responsible for:
- Duties
- Taxes
- Bank fees
- Foreign exchange charges
- Import charges (international orders)
9. Risk and Title
Risk transfers upon confirmed delivery to customer or authorized recipient.
Claims relating to theft after delivery are customer responsibility.
10. Limitation of Liability
To the maximum extent permitted by law, Nurin Jewellery shall not be liable for:
- Indirect damages
- Consequential losses
- Emotional damages
- Loss of profits
- Delayed delivery beyond reasonable control
- Third-party courier failures
- Payment gateway disruptions
Total liability shall not exceed purchase value of the relevant product.
11. Force Majeure
We shall not be liable for delay/failure due to:
- Natural disasters
- War
- Pandemic
- Government restrictions
- Customs delays
- Strikes
- Cyber incidents
- Logistics disruption
12. User Accounts
Where account creation is enabled, customers are responsible for maintaining confidentiality of login credentials and all activities under their account.
We reserve the right to suspend or terminate accounts for suspected fraud, misuse, abusive conduct, or violation of these Terms.
13. Promotions, Coupons and Offers
Promotional codes, discounts, gifts, loyalty benefits and offers:
- may have separate conditions
- may be withdrawn without notice
- may not be combined unless expressly allowed
- may be cancelled where misuse or technical error occurs
We reserve the right to reverse discounts granted due to abuse, error, or manipulation.
14. User Conduct Restrictions
Users shall not:
- misuse the website
- interfere with security
- attempt unauthorized access
- upload malicious code
- use automated scraping tools
- use website content for resale or unauthorized commercial use
- submit false reviews, fraudulent claims or misleading information
Violation may lead to legal action.
15. Reviews and User Content
If customers submit reviews, testimonials, photos, social tags or content referencing our products, you grant Nurin Jewellery a non-exclusive right to use, reproduce, publish or display such content for marketing and business purposes unless prohibited by law.
We reserve the right to remove reviews that are unlawful, misleading, abusive or fraudulent.
16. Precious Metal and Gemstone Disclosures
Gold, silver, diamond and gemstone products may be subject to:
- customary tolerances
- market-driven pricing changes
- natural inclusions or variations
- hallmark or certification conditions where applicable
Minor commercial variances shall not constitute misrepresentation.
17. Product Availability
Product availability shown on the Website may not always be real-time.
We reserve the right to discontinue or modify products without notice.
In the event an item becomes unavailable after order placement, we may cancel or offer alternatives at our discretion.
18. Shipping Risk and Inspection Obligation
Customer agrees to inspect delivered package immediately.
Failure to report transit damage, missing items or tampering within the policy period may result in denial of claims.
Video documentation requirements for delivery claims form part of these Terms.
19. Chargebacks and Payment Disputes
Customer agrees not to initiate unwarranted payment disputes or chargebacks where products have been shipped or delivered in accordance with the order.
We reserve the right to defend disputed transactions using:
- shipment records
- proof of delivery
- communications
- order metadata
- fraud screening evidence
Abusive chargebacks may result in refusal of future service and legal recovery where permitted.
20. Indemnity
You agree to indemnify and hold harmless Nurin Jewellery, its proprietor, affiliates, staff and service providers from claims, losses, liabilities, expenses or legal fees arising from:
- breach of these Terms
- misuse of the Website
- fraud or unlawful conduct
- third-party claims arising from your actions
21. Severability
If any provision of these Terms is held invalid or unenforceable, remaining provisions shall continue in full force.
22. No Waiver
Failure by Nurin Jewellery to enforce any provision shall not constitute waiver of rights.
23. Entire Agreement
These Terms together with related policies constitute the full agreement between customer and Nurin Jewellery regarding website use and purchases.
24. Governing Law and Jurisdiction
Governed by laws of India.
Exclusive jurisdiction: Courts of Bangalore, Karnataka.
2. PRIVACY POLICY
Information We Collect
We may collect:
- Name
- Email address
- WhatsApp/mobile number
- Billing/shipping address
- Payment information (processed via gateways)
- Purchase history
- Device/IP/cookies
- Customer support communications
How We Use Information
We may use information to:
- Process orders
- Deliver products
- Customer support
- Fraud prevention
- Order updates through email/SMS/WhatsApp
- Marketing and promotions (subject to applicable law)
- Improve services
- Legal compliance
By providing WhatsApp number or email, you consent to transactional and promotional communication, which can be opted out of where applicable.
Payment Information
Card/banking details are generally processed through secure third-party gateways and not stored by us unless explicitly stated.
Data Sharing
We may share data with:
- Payment processors
- Logistics partners
- Technology vendors
- Legal authorities when required
- Fraud prevention partners
We do not sell personal data.
Security
Reasonable measures are used to protect information, but no digital system is completely secure.
Use of website is at your own risk.
Marketing Consent
By subscribing, purchasing or opting in, customer agrees to receive:
- Launch updates
- Promotional offers
- Product announcements
- WhatsApp communication
Opt-out available through unsubscribe or contacting us.
Cookies
Website may use cookies for:
- Cart functionality
- Analytics
- Personalization
- Retargeting
- Performance optimization
Use of website constitutes cookie consent where permitted.
Grievance / Privacy Contact
Email: [Insert Email]
Grievance Officer: [Insert Name]
Response timeline: [Insert timeline]
3. SHIPPING POLICY
Processing Time
Orders are processed subject to verification, inventory availability and production requirements.
Estimated timelines are indicative only.
Ready products: [Insert dispatch estimate]
Customized products: [Insert production estimate]
Delivery
Delivery timelines are estimates, not guarantees.
Delays due to:
- Customs
- Weather
- Carrier issues
- Security checks
- Remote area logistics shall not constitute breach.
International Orders
International customers are responsible for:
- Import duties
- VAT/GST
- Customs fees
- Local compliance restrictions
Refusal to pay import duties does not qualify for refund.
Address Errors
Customer responsible for accurate shipping information.
Additional re-shipping charges may apply for incorrect addresses.
Delivery Claims
Visible damage or tampering must be reported within 24 hours of delivery with:
- Unboxing video
- Photos
- Order details
Claims made beyond this may be rejected.
(Strongly recommended for chargeback protection.)
4. RETURN AND EXCHANGE POLICY
10-Day Exchange / Return Window
Eligible products may be requested for return/exchange within 10 days from delivery.
Requests after 10 days may be denied.
No Refund Policy
All approved returns are exchange/store credit only.
No cash refunds. No bank refunds. No reversal except where required by law.
Non-Returnable Items
The following are final sale:
- Customized products
- Personalized/engraved items
- Made-to-order pieces
- Worn products
- Damaged or altered items
- Clearance/final sale items
- International orders (recommended seller-protective clause)
- Earrings/body-contact jewelry where hygiene laws apply
Exchange Conditions
Items must be:
- Unused
- Unworn
- Original condition
- Original packaging intact
- Certificates/tags included
- Pass quality inspection
Approval subject to inspection.
We reserve sole discretion regarding eligibility.
Return Shipping
Customer may bear return shipping/insurance charges unless product was wrongfully supplied.
Customer remains responsible until received by us.
Exchange Value
Exchange may be:
- Same value
- Higher value with balance payment
- Store credit subject to policy
Original shipping charges, duties, taxes and handling fees may be non-refundable.
Abuse Prevention
Repeated return abuse, fraudulent claims or misuse may lead to refusal of future returns.
5. CANCELLATION POLICY
Orders may be cancelled only before processing/production begins.
Once:
- manufacturing begins,
- product is packed,
- dispatched,
- or custom production starts,
cancellation may be refused.
Custom orders cannot be cancelled once confirmed.
Nurin Jewellery may cancel any order due to:
- Pricing error
- Stock issue
- Fraud concerns
- Compliance concerns
- Force majeure
6. WARRANTY POLICY
Limited Warranty
Nurin Jewellery provides limited warranty against manufacturing defects for [Insert Warranty Period].
Covers manufacturing defects only.
Does Not Cover
Warranty excludes:
- Normal wear
- Scratches
- Tarnish from misuse
- Accidental damage
- Stone loss from impact
- Improper storage
- Third-party repairs
- Chemical damage
- Water damage where applicable
- Damage from negligence
Warranty Process
Inspection required before claim approval.
Repair, replacement or service remedy remains at sole discretion of Nurin Jewellery.
Warranty does not guarantee refund.
7. PRODUCT AUTHENTICITY / JEWELLERY DISCLAIMER
Where applicable:
- Precious metals may carry purity markings/hallmarking subject to law.
- Certifications, if applicable, accompany eligible products.
- Natural gemstones may contain inherent inclusions.
- Stone color variations may occur naturally.
Weights may vary within commercial tolerances.
Jewellery should be handled with due care.
8. TERMS OF SALE
All purchases constitute agreement that:
- Product suitability is customer responsibility.
- Customer has reviewed product details before purchase.
- Precious metal rates may fluctuate.
- Buyback (if not explicitly offered) is not implied.
- Website content does not create investment advice.
No representation is made that jewelry should be purchased as investment unless expressly stated.
9. CHARGEBACK / PAYMENT DISPUTE POLICY
Customer agrees to contact Nurin Jewellery first to resolve issues before initiating chargebacks.
Fraudulent or abusive chargebacks may be contested using:
- Order records
- Delivery proof
- Customer communications
- Usage evidence
- Payment evidence
We reserve all rights in payment disputes.
(This helps with payment gateway risk.)
10. CONTACT AND GRIEVANCE REDRESSAL
For support, disputes or complaints:
Nurin Jewellery
6/2, Rathan Singh Road
Frazer Town
Bangalore, Karnataka, India
Email: nurinjewellery@gmail.com
WhatsApp: 9341266289
Business Hours: 10 am To 7.30 pm
Grievance Officer: Nurin ayisha jameela
We aim to respond within 48 working hours.
RECOMMENDED FOOTER LEGAL DISCLAIMER
(Place in footer)
All products subject to availability. Prices subject to change without notice. Product imagery for representation purposes; handcrafted variations may occur. By using this website, you agree to our Terms, Privacy, Shipping and Return Policies.
IMPORTANT SELLER-PROTECTIVE CLAUSES I STRONGLY RECOMMEND KEEPING
Do NOT remove these:
✔ No cash refunds (exchange/store credit only)
✔ Unboxing video required for damage claims
✔ International orders final sale
✔ Custom orders non-returnable
✔ Pricing error cancellation rights
✔ Bangalore jurisdiction only
✔ Liability capped at order value
✔ Chargeback abuse clause
✔ Delivery estimates not guarantees
✔ Return subject to inspection approval
These reduce future disputes materially.
PAYMENT GATEWAY READINESS CHECKLIST
These policies generally satisfy common onboarding expectations:
✔ Privacy Policy
✔ Terms & Conditions
✔ Return Policy
✔ Shipping Policy
✔ Contact Details
✔ Cancellation Policy
✔ Refund position disclosed
✔ Grievance channel
✔ Seller identity disclosed