NURIN JEWELLERY – WEBSITE POLICY SUITE
For WooCommerce Store | Seller-Protective Version
Business Name: Nurin Jewellery (Proprietorship)
Address: 6/2, Rathan Singh Road, Frazer Town, Bangalore, Karnataka, India
SHIPPING AND DELIVERY POLICY
1. Policy Scope
This Shipping and Delivery Policy governs domestic and international shipment of products purchased through Nurin Jewellery.
By placing an order, customer agrees to this Policy.
2. Order Processing and Verification
All orders are subject to:
- payment authorization
- fraud screening
- stock verification
- production scheduling
- identity/order verification where required
Orders may be delayed or held pending verification.
Processing begins only after successful order acceptance.
3. Processing Time
Orders are processed subject to verification, inventory availability and production requirements.
Estimated timelines are ready products 48 working hours
For customised products 10 days
4. Estimated Delivery Timelines
Delivery estimates displayed on website, checkout, email or support channels are approximate only and not guaranteed delivery commitments.
Actual delivery may vary.
5. Delivery
Delivery timelines are estimates, not guarantees.
Delays due to:
- Customs
- Weather
- Carrier issues
- Security checks
- Remote area logistics
shall not constitute breach.
6. Delivery Address Responsibility
Customers must provide complete and accurate delivery details.
Incorrect or incomplete addresses may result in:
- delay
- failed delivery
- re-shipping charges
- cancellation risk
Customer bears consequences of incorrect address information.
7. Shipment Tracking
Tracking may be provided where available.
Tracking availability does not constitute guarantee against courier delays.
8. International Orders
International customers are responsible for:
- Import duties
- VAT/GST
- Customs fees
- Local compliance restrictions
Refusal to pay import duties does not qualify for refund.
9. Customs, Duties and Import Charges
International buyers are solely responsible for:
- customs duties
- import taxes
- VAT/GST
- clearance fees
- country-specific compliance requirements
Failure or refusal to pay duties does not create refund entitlement.
10. High-Value Shipments
For security reasons, high-value jewellery shipments may require:
- signature on delivery
- identity verification
- insured courier methods
- additional security checks
We reserve discretion regarding shipment method.
11. Address Errors
Customer responsible for accurate shipping information.
Additional re-shipping charges may apply for incorrect addresses.
12. Delays Beyond Our Control
We are not responsible for delays caused by:
- weather
- force majeure
- customs inspections
- carrier disruptions
- strikes
- public emergencies
- remote-location service limitations
- government restrictions
Such delays shall not constitute breach or grounds for damages.
13. Partial Shipments
Where necessary, orders may be shipped in separate parcels.
This does not constitute incomplete fulfillment.
14. Delivery Claims
Visible damage or tampering must be reported within 24 hours of delivery with:
- Unboxing video
- Photos
- Order details
Claims made beyond this period may be rejected.
Failure to provide required evidence may affect claim eligibility.
15. Delivery Completion
Delivery shall be deemed completed when shipment is delivered to:
- customer
- recipient designated by customer
- delivery address provided in order
Risk transfers upon delivery confirmation.
16. Lost Packages
Claims regarding lost shipments must be raised promptly.
Investigation may depend on courier procedures.
Resolution, where any, remains subject to verification.
17. Refused or Undeliverable Shipments
If package is refused, abandoned or undeliverable due to customer fault:
- re-shipping costs may apply
- storage/return fees may apply
- order may become non-refundable under policy terms
18. International Shipping Restrictions
Certain destinations may have restrictions on jewellery imports.
Customer is responsible for ensuring import legality in destination country.
Orders blocked by destination-country restrictions may be cancelled.
19. Shipping Charges
Shipping charges, insurance fees or expedited shipping fees (where applicable) may be separately charged and may be non-refundable.
20. Right to Refuse Shipment
We reserve the right to refuse or cancel shipment where:
- fraud concerns arise
- legal restrictions apply
- unsafe delivery conditions exist
- address cannot be validated
21. Contact for Shipping Queries
Shipping support:
Email nurinjewellery@gmail.com
WhatsApp: 9341266289
Business Hours: 10 am to 7.30 pm
(Strongly recommended for chargeback protection.)
4. RETURN, EXCHANGE AND NO-REFUND POLICY (EXPANDED DETAILED VERSION)
1. Policy Overview
At Nurin Jewellery, customer satisfaction is important; however due to the nature of fine jewellery, precious materials, hygiene considerations, security risks and market-value fluctuations, all purchases are subject to this Return, Exchange and No-Refund Policy.
By placing an order, you agree to this Policy.
2. No Refund Policy
Nurin Jewellery operates a strict no-cash-refund policy.
Unless otherwise required by applicable law:
- No monetary refunds
- No credit card reversals after approved delivery
- No bank refunds
- No refund for change-of-mind purchases
- No refund due to price fluctuations after purchase
Approved returns, where eligible, may only be offered as:
- exchange
- replacement
- store credit, where approved
Refund requests contrary to this policy may be refused.
3. 10-Day Exchange / Return Window
Eligible products may be requested for return/exchange within 10 days from delivery.
Requests after 10 days may be denied.
No Refund Policy
All approved returns are exchange/store credit only.
No cash refunds.
No bank refunds.
No reversal except where required by law.
4. Return Authorization Requirement
No returns will be accepted without prior approval.
Customers must request return authorization through official support channels before sending any item.
Unauthorized returns may be rejected or returned at customer cost.
5. Non-Returnable Items
The following are final sale:
- Customized products
- Personalized/engraved items
- Made-to-order pieces
- Worn products
- Damaged or altered items
- Clearance/final sale items
- International orders (recommended seller-protective clause)
- Earrings/body-contact jewelry where hygiene laws apply
6. Custom, Personalized and Made-to-Order Jewellery
Customized, engraved, personalized, altered or made-to-order jewellery is final sale and not eligible for ordinary return or exchange except verified manufacturing defect claims covered separately under warranty.
Production commencement constitutes commitment.
7. Exchange Conditions
Items must be:
- Unused
- Unworn
- Original condition
- Original packaging intact
- Certificates/tags included
- Pass quality inspection
Approval subject to inspection.
We reserve sole discretion regarding eligibility.
8. Inspection and Approval Rights
All returned products undergo inspection.
Acceptance of returned shipment does not mean return approval.
Nurin Jewellery reserves sole discretion to determine:
- product condition
- eligibility
- misuse indicators
- damage cause
- exchange approval
Claims may be denied if eligibility conditions are not met.
9. Return Shipping
Customer may bear return shipping/insurance charges unless product was wrongfully supplied.
Customer remains responsible until received by us.
10. Transit Risk During Returns
Customer bears risk of loss until item is physically received and accepted by us.
We strongly recommend insured and trackable shipping.
We are not responsible for returns lost or damaged in transit.
11. Exchange Value
Exchange may be:
- Same value
- Higher value with balance payment
- Store credit subject to policy
Original shipping charges, duties, taxes and handling fees may be non-refundable.
12. Damaged, Incorrect or Defective Product Claims
If you believe you received:
- damaged product
- wrong item
- manufacturing defect
You must notify us within 24 hours of delivery with:
- unboxing video
- photographs
- order details
- description of issue
Failure to comply may result in denial of claim.
All defect claims subject to inspection.
13. International Orders
Unless expressly stated otherwise, international orders are final sale and not eligible for ordinary returns or exchanges.
This includes refusal due to customs duties.
14. Exchange Pricing Rules
Where exchange is approved:
- exchange may be against same-value item
- higher-value item requires additional payment
- lower-value differences may be adjusted as store credit only at our discretion
Original shipping, duties, taxes and service fees may be non-refundable.
15. Refusal of Returns
We reserve the right to reject returns where:
- product shows wear
- tampering is detected
- tags/certificates missing
- return conditions unmet
- claim appears fraudulent
- repeated abuse is identified
Rejected returns may be returned to customer at their expense.
16. Abuse Prevention
Repeated return abuse, excessive exchanges, fraudulent claims or misuse may lead to:
- denial of future returns
- cancellation of future orders
- account restrictions
- legal action where appropriate
17. Chargeback Protection Clause
Customers agree this Policy forms part of sale terms.
Initiating payment disputes contrary to this Policy may be contested using transaction, delivery and policy acceptance records.
18. Limitation of Remedies
Where a claim is valid, customer remedies shall be limited, at our discretion, to:
- repair
- replacement
- exchange
- store credit
No other remedy is guaranteed.
19. Policy Changes
We reserve the right to amend this policy at any time without prior notice.
Updated policy applies upon posting.
20. Return Requests Contact
Return and exchange requests:
Email: [Insert Email]
WhatsApp: [Insert Number]
Business Hours: [Insert Hours]
5. CANCELLATION POLICY
Orders may be cancelled only before processing/production begins.
Once:
- manufacturing begins,
- product is packed,
- dispatched,
- or custom production starts,
cancellation may be refused.
Custom orders cannot be cancelled once confirmed.
Nurin Jewellery may cancel any order due to:
- Pricing error
- Stock issue
- Fraud concerns
- Compliance concerns
- Force majeure
6. WARRANTY POLICY
Limited Warranty
Nurin Jewellery provides limited warranty against manufacturing defects for [Insert Warranty Period].
Covers manufacturing defects only.
Does Not Cover
Warranty excludes:
- Normal wear
- Scratches
- Tarnish from misuse
- Accidental damage
- Stone loss from impact
- Improper storage
- Third-party repairs
- Chemical damage
- Water damage where applicable
- Damage from negligence
Warranty Process
Inspection required before claim approval.
Repair, replacement or service remedy remains at sole discretion of Nurin Jewellery.
Warranty does not guarantee refund.
7. PRODUCT AUTHENTICITY / JEWELLERY DISCLAIMER
Where applicable:
- Precious metals may carry purity markings/hallmarking subject to law.
- Certifications, if applicable, accompany eligible products.
- Natural gemstones may contain inherent inclusions.
- Stone color variations may occur naturally.
Weights may vary within commercial tolerances.
Jewellery should be handled with due care.
8. TERMS OF SALE
All purchases constitute agreement that:
- Product suitability is customer responsibility.
- Customer has reviewed product details before purchase.
- Precious metal rates may fluctuate.
- Buyback (if not explicitly offered) is not implied.
- Website content does not create investment advice.
No representation is made that jewelry should be purchased as investment unless expressly stated.
9. CHARGEBACK / PAYMENT DISPUTE POLICY
Customer agrees to contact Nurin Jewellery first to resolve issues before initiating chargebacks.
Fraudulent or abusive chargebacks may be contested using:
- Order records
- Delivery proof
- Customer communications
- Usage evidence
- Payment evidence
We reserve all rights in payment disputes.
(This helps with payment gateway risk.)
10. CONTACT AND GRIEVANCE REDRESSAL
For support, disputes or complaints:
Nurin Jewellery
6/2, Rathan Singh Road
Frazer Town
Bangalore, Karnataka, India
Email: nurinjewellery@gmail.com
WhatsApp: 9341266289
Business Hours: 10 am to 7.30 pm
Grievance Officer: Nurin ayisha jameela
We aim to respond within 48 working hours