NURIN JEWELLERY generally does not offer refunds once a product has been shipped or delivered.
Refunds may only be issued in the following situations:
Order Cancelled Before Dispatch
If the order is cancelled before it is shipped, a full refund may be processed.
Product Unavailable
If the ordered product is unavailable and cannot be replaced, the customer may receive a refund.
Refunds will be processed to the original payment method where applicable.
Cash on Delivery Orders
For orders placed using Cash on Delivery (COD):
- Customers are expected to accept the order once dispatched.
- Repeated refusal of COD orders may result in restrictions on future orders.
Refunds are not applicable for refused COD orders after shipment.
Refund Processing Time
If a refund is approved, the refund will be processed within 5–7 business days.
The amount will be credited through the original payment channel used for the purchase.
Refund timelines may vary depending on the payment processor or bank.
Payments made through gateways such as Razorpay or Cashfree may take additional processing time depending on banking systems.
Non-Returnable Situations
Returns or exchanges will not be accepted in the following situations:
- product used or worn by the customer
- product damaged after delivery
- missing original packaging or tags
- request raised after the allowed time period
- incorrect address provided by the customer
- change of mind or personal preference.
Fraud Prevention
NURIN JEWELLERY reserves the right to refuse returns, exchanges, or refunds if we suspect:
- fraudulent claims
- misuse of policies
- repeated refund requests.
Customers found abusing the policy may have their accounts restricted.
Policy Updates
NURIN JEWELLERY reserves the right to update or modify this Refund, Return & Exchange Policy at any time without prior notice.
Customers are encouraged to review this page periodically for updates.
Contact Information
For any questions regarding returns, exchanges, or refunds, please contact:
NURIN JEWELLERY
Address:
6/2 Rathan Singh Road
Frazer Town
Bangalore – 560005
Karnataka
India
Email: nurin@nurinjewellery.com
Phone / WhatsApp: 9341266289