1. Introduction
This Privacy Policy explains how Nurin Jewellery (“we,” “our,” or “us”) collects, uses, stores, shares and protects personal information when you visit our website, place orders, interact through email, WhatsApp, social media, or otherwise engage with our services.
By using the Website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect:
- Name
- Email address
- WhatsApp/mobile number
- Billing/shipping address
- Payment information (processed via gateways)
- Purchase history
- Device/IP/cookies
- Customer support communications
3. Information Collected Automatically
We may automatically collect:
- IP address
- Browser/device information
- Pages visited
- Cart activity
- Referral sources
- Cookies and analytics data
- Location data where available
- Advertising identifiers
4. How We Use Information
We may use information to:
- Process orders
- Deliver products
- Customer support
- Fraud prevention
- Order updates through email/SMS/WhatsApp
- Marketing and promotions (subject to applicable law)
- Improve services
- Legal compliance
By providing WhatsApp number or email, you consent to transactional and promotional communication, which can be opted out of where applicable.
5. Legal Basis and Customer Consent
By providing information through purchases, forms, account registration, newsletter signups or WhatsApp contact, you consent to collection and processing for legitimate business purposes.
You represent that information provided is accurate and belongs to you or you are authorized to provide it.
6. Payment Information
Card/banking details are generally processed through secure third-party gateways and not stored by us unless explicitly stated.
7. Fraud Prevention and Security Monitoring
We may use personal information to:
- verify transactions
- detect fraud
- prevent abuse
- investigate suspicious activity
- comply with risk management obligations
Orders may be subject to verification checks.
8. Data Sharing
We may share data with:
- Payment processors
- Logistics partners
- Technology vendors
- Legal authorities when required
- Fraud prevention partners
We do not sell personal data.
9. International Transfers
For international orders or use of third-party providers, information may be processed or stored in jurisdictions outside your location subject to applicable safeguards.
10. Data Retention
We may retain personal information for as long as reasonably necessary for:
- order fulfillment
- legal compliance
- tax/accounting obligations
- dispute resolution
- fraud prevention
- internal business records
We may retain certain records even after account closure where legally permitted.
11. Security
Reasonable measures are used to protect information, but no digital system is completely secure.
Use of website is at your own risk.
12. Customer Rights
Subject to applicable law, you may request:
- access to certain personal information
- correction of inaccurate information
- marketing opt-out
- deletion requests where legally permissible
Certain data may still be retained where legally required or necessary for legitimate business purposes.
13. Marketing Consent
By subscribing, purchasing or opting in, customer agrees to receive:
- Launch updates
- Promotional offers
- Product announcements
- WhatsApp communication
Opt-out available through unsubscribe or contacting us.
14. WhatsApp and Electronic Communications
By providing your WhatsApp number, phone number or email, you agree we may send:
- order updates
- support communications
- product alerts
- promotional campaigns
- abandoned cart reminders
- customer care communication
Message/data charges may apply per your carrier.
15. Cookies
Website may use cookies for:
- Cart functionality
- Analytics
- Personalization
- Retargeting
- Performance optimization
Use of website constitutes cookie consent where permitted.
16. Third-Party Links
Our Website may contain links to third-party platforms.
We are not responsible for their privacy practices. Users should review those policies separately.
17. Children’s Privacy
Our services are not directed to minors. We do not knowingly collect information from children without appropriate authorization.
18. Limitation of Liability
While reasonable safeguards are used, no digital transmission or storage system can be guaranteed fully secure. To the maximum extent permitted by law, we disclaim liability for unauthorized access, cyber incidents, or third-party breaches beyond our reasonable control.
19. Policy Changes
We may modify this Privacy Policy at any time. Updated versions become effective upon posting unless otherwise stated. Continued use of the Website constitutes acceptance.
20. Grievance / Privacy Contact
Email: [Insert Email]
Grievance Officer: [Insert Name]
Response timeline: [Insert timeline]
3. SHIPPING POLICY
Processing Time
Orders are processed subject to verification, inventory availability and production requirements.
Estimated timelines are indicative only.
Ready products: [Insert dispatch estimate]
Customized products: [Insert production estimate]
Delivery
Delivery timelines are estimates, not guarantees.
Delays due to:
- Customs
- Weather
- Carrier issues
- Security checks
- Remote area logistics shall not constitute breach.
International Orders
International customers are responsible for:
- Import duties
- VAT/GST
- Customs fees
- Local compliance restrictions
Refusal to pay import duties does not qualify for refund.
Address Errors
Customer responsible for accurate shipping information.
Additional re-shipping charges may apply for incorrect addresses.
Delivery Claims
Visible damage or tampering must be reported within 24 hours of delivery with:
- Unboxing video
- Photos
- Order details
Claims made beyond this may be rejected.
(Strongly recommended for chargeback protection.)
4. RETURN AND EXCHANGE POLICY
10-Day Exchange / Return Window
Eligible products may be requested for return/exchange within 10 days from delivery.
Requests after 10 days may be denied.
No Refund Policy
All approved returns are exchange/store credit only.
No cash refunds. No bank refunds. No reversal except where required by law.
Non-Returnable Items
The following are final sale:
- Customized products
- Personalized/engraved items
- Made-to-order pieces
- Worn products
- Damaged or altered items
- Clearance/final sale items
- International orders (recommended seller-protective clause)
- Earrings/body-contact jewelry where hygiene laws apply
Exchange Conditions
Items must be:
- Unused
- Unworn
- Original condition
- Original packaging intact
- Certificates/tags included
- Pass quality inspection
Approval subject to inspection.
We reserve sole discretion regarding eligibility.
Return Shipping
Customer may bear return shipping/insurance charges unless product was wrongfully supplied.
Customer remains responsible until received by us.
Exchange Value
Exchange may be:
- Same value
- Higher value with balance payment
- Store credit subject to policy
Original shipping charges, duties, taxes and handling fees may be non-refundable.
Abuse Prevention
Repeated return abuse, fraudulent claims or misuse may lead to refusal of future returns.
5. CANCELLATION POLICY
Orders may be cancelled only before processing/production begins.
Once:
- manufacturing begins,
- product is packed,
- dispatched,
- or custom production starts,
cancellation may be refused.
Custom orders cannot be cancelled once confirmed.
Nurin Jewellery may cancel any order due to:
- Pricing error
- Stock issue
- Fraud concerns
- Compliance concerns
- Force majeure
6. WARRANTY POLICY
Limited Warranty
Nurin Jewellery provides limited warranty against manufacturing defects for [Insert Warranty Period].
Covers manufacturing defects only.
Does Not Cover
Warranty excludes:
- Normal wear
- Scratches
- Tarnish from misuse
- Accidental damage
- Stone loss from impact
- Improper storage
- Third-party repairs
- Chemical damage
- Water damage where applicable
- Damage from negligence
Warranty Process
Inspection required before claim approval.
Repair, replacement or service remedy remains at sole discretion of Nurin Jewellery.
Warranty does not guarantee refund.
7. PRODUCT AUTHENTICITY / JEWELLERY DISCLAIMER
Where applicable:
- Precious metals may carry purity markings/hallmarking subject to law.
- Certifications, if applicable, accompany eligible products.
- Natural gemstones may contain inherent inclusions.
- Stone color variations may occur naturally.
Weights may vary within commercial tolerances.
Jewellery should be handled with due care.
8. TERMS OF SALE
All purchases constitute agreement that:
- Product suitability is customer responsibility.
- Customer has reviewed product details before purchase.
- Precious metal rates may fluctuate.
- Buyback (if not explicitly offered) is not implied.
- Website content does not create investment advice.
No representation is made that jewelry should be purchased as investment unless expressly stated.
9. CHARGEBACK / PAYMENT DISPUTE POLICY
Customer agrees to contact Nurin Jewellery first to resolve issues before initiating chargebacks.
Fraudulent or abusive chargebacks may be contested using:
- Order records
- Delivery proof
- Customer communications
- Usage evidence
- Payment evidence
We reserve all rights in payment disputes.
(This helps with payment gateway risk.)
10. CONTACT AND GRIEVANCE REDRESSAL
For support, disputes or complaints:
Nurin Jewellery
6/2, Rathan Singh Road
Frazer Town
Bangalore, Karnataka, India
Email: nurinjewellery@gmail.com
WhatsApp: 9341266289
Business Hours: 10 am to 7.30 pm
Grievance Officer: Nurin ayisha jameela
We aim to respond within 48 working hours
RECOMMENDED FOOTER LEGAL DISCLAIMER
(Place in footer)
All products subject to availability. Prices subject to change without notice. Product imagery for representation purposes; handcrafted variations may occur. By using this website, you agree to our Terms, Privacy, Shipping and Return Policies.
IMPORTANT SELLER-PROTECTIVE CLAUSES I STRONGLY RECOMMEND KEEPING
Do NOT remove these:
✔ No cash refunds (exchange/store credit only)
✔ Unboxing video required for damage claims
✔ International orders final sale
✔ Custom orders non-returnable
✔ Pricing error cancellation rights
✔ Bangalore jurisdiction only
✔ Liability capped at order value
✔ Chargeback abuse clause
✔ Delivery estimates not guarantees
✔ Return subject to inspection approval
These reduce future disputes materially.
PAYMENT GATEWAY READINESS CHECKLIST
These policies generally satisfy common onboarding expectations:
✔ Privacy Policy
✔ Terms & Conditions
✔ Return Policy
✔ Shipping Policy
✔ Contact Details
✔ Cancellation Policy
✔ Refund position disclosed
✔ Grievance channel
✔ Seller identity disclosed